Wednesday, January 8, 2014

Adventures with Customer Service


Moving to San Antonio has been a challenge, to say the least. First there was the car problems on the drive out. Then, we had problems with our Sears delivery of washer, dryer, and refrigerator. And, since the day before Thanksgiving, we’ve been dealing with a furniture store, trying to get a good quality bedroom set. Now, a month and a half later, and 7 visits later, we still don’t have a quality bedroom set!
I hate (and I don’t use that word flippantly) talking to customer service. I have been on the phone with these people way too much. I am stressed just talking to strangers, and I have to be on the phone with these people at least once a week. I get all emotional when they aren’t helpful and take it personally that these people don’t think I deserve quality furniture. I sit on the phone for sometimes over an hour at a time, with a 4 year old (well almost) and a 1 year old (again almost) tugging at me, climbing on me, screaming, singing, etc. almost in tears because they don’t seem to want to help me at all. Just thinking about it again has me almost in tears.
And, after today, it looks like we’re going to have at least one more visit sometime in the future.
HOW LONG DOES IT TAKE TO GET A BEDROOM SET WHERE THE DRAWERS ALL WORK AND THE BACK ISN’T FALLING OFF?

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